COMMUNITY MESSAGE : TESCO - HOVE : 4.
Thursday 2nd April 2020.
TESCO - HOVE : UPDATE
Here is the latest update from Michael Germain, Manager of Tesco in Church Road in Hove. Please ‘share’ this post, and others like it. Thank you.
Quite a lot has changed since I last wrote, and I hope to cover most of changes in this update. I would first like to thank everyone for their patience and general goodwill as we adapt to a different way of doing things right now. I would also like to thank you for the many positive comments, and the suggestions, which we will try and work with.
CAR PARK :
The car park is now fully open, with the exception of one overflow queuing area.
STOCK LEVELS :
Stock levels are returning to (new) normal levels across the store. Fresh Foods is generally strong across the departments. Packaged groceries are also much stronger, whilst some areas still have some availability issues, these are also getting better by the day.
QUEUING - OUTSIDE :
To ensure we maintain a safe level of people in the store, we have limited the number of colleagues and customers that can be in the store at any one time. If possible, I would like to encourage people to shop on their own, as this will enable me to get more households in the store at any one time. This inevitably leads to a queue whilst waiting to be able to enter. The queue does move quite quickly, so you should not be standing in it for too long.
We are working hard to keep the right balance between amount of people in the store and the ability to maintain 2 metres distance. I am making changes to the checkouts which will help increase the numbers as the capacity for checking out increases. I will explain this a little later on. I have changed the queue system a few times now to try and optimise it, and also provide cover from the elements (The hail storm on Sunday inspired me to try to provide this).
Having listened to the feedback I have been given, I have settled with the queue lining up the ATM side of the store, as described in one of my earliest posts. I was really keen to keep the queue under cover, however the potential to infringe on the 2 metre requirement has meant that this is not possible. The reality is you may still have to queue outside, please be mindful of the weather and the seagulls.
QUEUING - INSIDE :
I have moved the queue for the checkouts to one single line, with the exception of ‘Scan As You Shop’. The queue is to be joined from the back right of the shop - adjacent to the Fish Counter. From here the queue works its way along to the last aisle and up to the pet food corner. From here you will be directed to the next available checkout.
There are 2 metre markers along the floor indicating where to stand. There will also be 3 colleagues along the back of the store supporting the queue system, 1 either end of the last aisle, and 3 or 4 at the checkouts to guide you to your checkout.
Whilst at the checkout please keep either side of the lines indicated on the floor. To facilitate this I have moved the Bakery products to the bread aisle, fresh juice to the ends opposite the counters, and cream cakes to the fridge next to the fish counter. Free From and Easter eggs remain where they were - could I please ask you to shop these as you queue if at all possible.
Similarly any items from the Home range, located in the last aisle, should be shopped whilst in the queue to maintain the 2 metre requirement.
CHECKOUTS & CHECKOUT SCREENS :
I have installed clear plastic screens in front of the cashiers to help with the safety of our customers and our cashiers. I have also installed screens on the ‘back to back’ checkouts, which will now enable me to open them all, which will dramatically help the speed of checkout, and hence the queue time for getting into the store.
Whilst at the checkout please observe all distancing guidelines. You may also have a change of cashier regularly - this is to enable the cashiers to wash their hands every half an hour. The cashiers are also provided with gloves should they wish to use them, however government guidelines state that washing hands is the most effective, and so the use of gloves is a choice. I hope these changes have a positive impact on your shopping experience.
ONE WAY ‘AISLE’ SYSTEM :
You will notice that I have put a ‘one way system’ in place for the aisles around the store. This is responding to feedback. There are arrows on the floor guiding you around, please follow as much as possible.
STOCK REPLENISHMENT :
I have moved as much of the shelf replenishment as possible to overnight. This is not possible for everything, and some areas, such as “Fruit & Veg”, milk and bread need replenishing throughout the day. Where this happens, parts of, or entire aisles will be blocked off for a short period of time. There will be colleagues available to help you with any items you require should the products you want are not be accessible.
OUR TEAM :
I am supporting our team though this period with all necessary time away from the store as per government guidelines. You may notice many new faces to our team, and many regular faces temporarily absent, or working in different areas.
I have recruited 100 new colleagues in the last 2 weeks to help us all through this period. For many this is their first experience of working in a supermarket, and they have taken to the challenge brilliantly. As things evolve I am sure we will see more changes, and I would like to assure you that we are all working hard to serve you as best we can.
DEDICATED HOURS :
Our dedicated hours are 9am to 10am.
Monday, Wednesday and Friday are for vulnerable and the elderly.
Tuesday, Thursday and Sunday are for NHS. Please note that on Sunday that shopping and browsing from 9am, but checkout transactions will start at 10am.
I would kindly ask that all other groups shop outside of these hours where possible. Priority entry will be given to these groups.
ANYTHING ELSE? :
Please do speak to me when I am on the floor, ask me anything, feel free to offer any suggestions. Thank you again for your patience and goodwill.
It goes without saying, but please ‘share’ this post, and others like it. Thank you. LGS page